Started off ok but turned pretty nasty when none of the piano in store suited us. Failed (refused) to understand what piano we are after. Then suddenly went into a tangent and began to tell off (no more like scream at) our 5 yr old kid and went into a train wreck of a rant about not to go into their business with kids playing on pianos if we don't want the same happen in our house??? Confusing behaviour for a retail business. Never been screamed at with such blatant arrogance. We left quick smart. Didn't want a cranky old man make a even bigger scene. I been to many piano shops, this one definitely the least child friendly. Felt sorry for him to be honest. Business demeanor is better suited to selling used cars. "Can't make a sale? Let's get confrontational". Absolutely the most surreal piano buying experience. Good bye.
Bought a upright piano from this shop on the 2nd visit of the shop, met in total of 3 staffs there in the shop, they all made me feel welcomed, just like talking to family. Delivery was arranged by the shop, good communication, called & showed up on time as promised. A very happy 5 star experience with Piano City and their team, would definitely recommend any of my friend to visit with all my confidence.