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Yamaha Piano Care

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All new Yamaha Acoustic Pianos (including equivalent Silent, TransAcoustic and Disklavier models) are set-up and tuned prior to delivery to your home. Yamaha Piano Care also provides in-home tuning after delivery, and for grand pianos C3X and above, an additional Service after 3 years (more information below). For Pianos purchased before February 2020 please contact your Piano Dealer.

Any purchase of a grand piano from the world-renowned CX and SX Series (including equivalent Silent, TransAcoustic and Disklavier models) includes a number of additional tunings as set out in the table below. This program is designed to reward Yamaha grand piano customers with a tuning program to ensure their pianos perform at their very best.

Yamaha Music Australia will provide you with tuning as follows:

Upright Pianos
Single Tune
Within 12 Months
G Series
Single Tune
Within 12 Months
C1X
2 Tunes
Within 12 Months
C2X
2 Tunes
Within 12 Months
C3X
4 Tunes
plus 3 year service
C5X
4 Tunes
plus 3 year service
C6X
4 Tunes
plus 3 year service
C7X
4 Tunes
plus 3 year service
SX / CF Series
6 Tunes
plus 3 year service

How to Redeem your Yamaha Piano Care offer.

When you purchase a new Yamaha acoustic piano from Piano City, you will be automatically registered for the Piano Care program. An email will be sent to your nominated email address with information on how to redeem. For existing customers, please login to our Customer Community to access your benefits.

For full details of the offer please visit Yamaha’s Terms and Conditions page.

If you’re yet to receive any correspondence from Yamaha Music Australia, please get in contact with Piano City so they can contact Yamaha and organise it for you.

Peace of Mind Only Yamaha Can Provide

The guiding principle in Yamaha’s crafting of pianos is the desire to provide players with instruments of the highest quality. If comprehensive after-sales service is not provided, even the best instrument will lose quality and become unable to perform at its full potential. All new Yamaha pianos sold in Australia come with between 1 and 6 free in-home tunes, to assist the new instrument to settle-in to its new surroundings.

To find a Yamaha Authorised Service Agent near you, speak with Piano City or search your local Service Center on the Yamaha website.

3-year Service on selected models

All new Yamaha grand piano models C3X – C7X, SX and CF series (purchased after Feb 2020) will include a complementary 3-year Service. This service can only be performed by Technician and Warranty level Yamaha Authorised Service Agents. This service includes:

– Tune to 440Hz

– Voice hammers

– Lubricate front pins, balance pins and action centres

– Tighten all action screws

– Regulate hammer strike distance

– Regulate hammer set-off

– Regulate hammer drop

– Regulate repetition spring tensions

– Check una corda, sostenuto and sustain pedal regulation, tighten pedal lock nuts and lyre bolts.

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