SHIPPING TERMS

Terms and Conditions

  • FREE SHIPPING TERMS

    • Our site does not live calculate all terms if any term does not match our free shipping terms, you will be contacted after sale to make payment of shipping or order cancellation.
    • To see if free shipping is available, type in your address first.
    • Total order must be a value of $100 or more.
    • Excludes Delivery to a PO Box
    • Order must be under 25kg and 25 cubic in size.
    • Free Delivery only to metro areas of NSW Sydney Metro, Western suburbs, Penrith, Windsor, Campbelltown, Camden (only), Northern NSW, Lismore, Balina, Byron Bay. South QLD areas of Gold Coast, Mt Tambourine, Coomera, Toowomba, Brisbane, Sunshine Coast & Bribie Island.
    • Our deliveries are from various couriers or Australia post and can take from 3 to 10 business days, depending on if instock or stock availability on items.
    • Item must be in stock in nearby Piano City location in your state, if item stock is only available interstate via QLD or NSW postage, you will be contacted to pay the postage fee or cancel order.
    • Orders Up to 120kg Free Delivery within 20km of a Piano City Store.
    • Same day or next day shipping up to 120kg, only for within 20km of a Piano City store.
  • OTHER SHIPPING TERMS & FEES

    • Full Acoustic Pianos and Grand Pianos are excluded from online free delivery and delivery will be quoted upon sale agreement, free delivery on acoustic pianos must be discussed with a sales representative.
    • Regional and other states will incur additional postage/courier charges, customer will be contacted after sale if shipping fee is over the quoted amount of online sale, if customer does not agree order will be cancelled and refunded. Our website shipping is not calculated live to your post code due to different shipping companies we use and different stock sizes/weight.
    • Free shipping is not available to regional remote areas, or WA, NT, SA, ACT, VIC, TAS and Far North Queensland. Quoted shipping on checkout or contact us online/email or one of our stores to work out an accurate shipping method to your location.
    • Full shipping costs must be paid, if full shipping cost is not paid customers will be contacted and orders will be changed or cancelled to meet the right postage costs to your place of residence or business.
    • Orders may require someone to be on site to accept delivery, or a card may be left, and will need to be picked up from the closest pickup location. In this circumstance you will require ID to collect your parcel.
    • We use various courier services and Australia post, we do not deliver to PO Boxes.
  • PLEASE CONTACT US IN REGARD TO ACOUSTIC PIANO DELIVERY

  • PARCEL TRACKING

    • Parcels with tracking information can be obtained by emailing us at info@pianocity.com.au
    • Not all parcels will have tracking information.
  • ITEM STOCK

    Piano City carry’s a wide range of product line and stores a huge amount of stock although not all items on our website are in stock, orders can be made but stock may need to be retrieved before we can post it to you. If item is unavailable order will be cancelled an we will grant a full refund. Please contact us first if you are concerned with stock availability, via email info@pianocity.com.au, facebook messenger or call one of our stores.

  • RETURNS AND WARRANTY POLICY

    • We do not offer returns for change of mind purchases.
    • Warranties are covered by manufacturers
    • If an item is damage during transport delivery, it is preferred you do not accept the package, please contact us if you have any concerns.
    • Any other shipping related issues please contact our email info@pianocity.com.au or one of our stores during business hours.