Phone, Chat, email, or Video Call service!
Want to stay home but find out some information on a product or other things like, warranty, repair services, piano tuning. Somethings can easily be handled with our communication services, this in turn will also help stop the spread of viruses, no need to come in to ask if we offer repair service, call first and we can point you in the right direction. Need a product demonstration easy, we’ll video call you. What about just a general question or stock availability, just email or chat online.
Our stores are taking extra care.
At Piano City, we understand customers are very concerned about their health due to the current situation with COVID-19. We are taking extra precautions, with a clean environment for customers and staff safety. Pianos are regularly cleaned and customers must wash their hands or sanitiser before playing Pianos.
If a customer is sick and wishes to come to the store, we prefer that you stay home and consider others in the store, this also applies to our staff. We have options to help with understanding and showing you the products before making a purchase if you are unable to come in, we can call over phone, email communication, facebook messenger, Skype or even FaceTime.
We understand that music instruments is a very hands on environment and have increased our cleaning routines across our stores, pianos wiped down before and after playing.
Our stores are not in a high traffic flow area of people ie like shopping centres, and you will be 1.5m away from staff instore if you insist. There is plenty of room in our showroom to keep distances.
We encourage the use of our website pianocity.com.au or sieffsmusic.com.au as a convenient shopping alternative with various delivery options, free deliveries and click and collect options. With our new and better shipping solutions at pianocity.com.au our products are reaching further areas in Australia than ever before.
Piano and digital piano deliveries. Piano deliveries require piano movers to come into your home and position the piano for you this is still continuing as normal. Digital Pianos are delivered in a flat pack box, if you need the piano assembled we assemble them prior to delivery and bring them into the home. Assembly used to be done in the home but due to COVID-19 this has changed and we assemble prior to delivery.
We thank our customers and staff for working with us through this time, thank you for your understanding.